Our switch to eBilling
We are setting up a new, modern billing system that meets the industry’s best practice that will provide you with a new self-serve Customer Portal and online eBills.
We have listened to our customers’ feedback about receiving their bills electronically.
As a result, we are setting up a new, modern billing system that meets the industry’s best practice that will provide you with a new self-serve Customer Portal and online eBills.
As we are using the latest technology, the online Customer Portal will provide a fast, self-serve experience for customers to view and pay their water bills, view consumption history, update personal details and lodge enquiries and requests.
You will be able to opt in to receive eBills via email or continue to receive bills by mail if you wish.
eBill Frequently Asked Questions
An eBill is an online version of your paper bill that is sent to you via your nominated email address. You can opt in to receive your eBill.
By opting into eBilling, you also opt in to receive most LMW communications via your nominated email address – as your preferred LMW communication method. LMW will also make best endeavours to respond to your enquiries via email.
You’ll never miss or lose bills or communication from us as they will be in your email inbox. You’ll receive eBills sooner than bills sent in the mail. By going paperless, we will have a positive impact on the environment.
As long as you have access to the Internet, you can access your eBills from your email inbox and pay your eBills anywhere, anytime.
If you wish to be signed up to eBills, we will also sign you up to email communications. All future invoices and communications will then be sent via your nominated email/s.
Yes. You can pay your bills through a range of payment methods which are outlined on your bill.
In the future, LMW will not provide the BPAY View service. If you currently receive your bills by BPAY View, you’ll be notified when LMW will cease this service. You can opt in to receive eBills or paper bills
Yes. We will continue to accept BPAY as a payment method. We will not be sending your bills by BPAY View.
Yes, you can print your eBills attached from the emails we send you
No. We cannot send your bills or communications via email AND mail. However, we can send all eBills and email communications to your nominated email address.
If you have multiple water accounts with LMW, you’ll need to provide all reference numbers to LMW with your preferred delivery method (i.e. eBills and email communications). LMW will not assume that all bills are to be sent via an email address that is linked to you.
We’re moving to a new billing system towards the end of 2025. We anticipate eBills will be available after this time. We will provide customers with updates in due course.
Please notify LMW as soon as possible so we can update your details. In the future, you can update your details in our Customer Portal.
It is the customers’ responsibility to notify LMW of any updates to their personal details (E.g. email address, postal address, phone number, etc.).
Yes. You can opt in and out at any time. Simply notify LMW if you wish to opt out after registering for eBills and email communications
Please visit the eBilling terms and conditions page to view our the full details.
Please refer to LMW’s Terms and Conditions by clicking here.
All of our customers’ personal information is stored securely in Australia.
No. You will have to opt in again to receive eBills and email communications by completing the pre-registration form (Coming soon)