Apply for a concession

To be eligible for a concession on your water bill, you need one of the following:

• Pensioner Concession Card
• Health Care Card
• Veterans’ Affairs Gold Card.

You will automatically receive a 50 per cent deduction on water and sewerage charges up to a yearly maximum of $363.00 for 2024–25. If you are only billed for a single service – for example, water only – you will receive 50 per cent off water charges up to a maximum of $181.50.

We retrospectively credit up to 12 months of deductions for eligible customers.

How to apply

To apply, complete the online form or call us.

You need to provide your concession card type and number in your application. We will revalidate your eligibility each quarter with Centrelink, so you don’t have to reapply.

The Department of Families, Fairness and Housing website has more information about applying for a concession.