About us
We provide water services to the north-west of Victoria. Our vision is a thriving future where water sustains people, nourishes land and enables prosperity.
Learn more about us
Vision, purpose and commitments
Our key strategic priorities will enable us to fulfil our purpose and see our vision come to life.
Our Board and Executive
Our Board defines our strategy and governance. Our Management Team is responsible for managing our business and aligning it with our strategy.
Service region
We operate along the Murray River – from Kerang to the South Australian border – in the municipalities of Gannawarra, Swan Hill and Mildura.
Our commitment to reconciliation
We are committed to building strong, respectful relationships with First Nations peoples and Traditional Owners across our service region.
Customer committees
Customer committees are an important part of our business process, providing advice and guidance to our board.
Community and education
We contribute to our community by engaging with customers and educating the next generation.
Publications
View our key publications – including our reports, strategies, plans and customer charters.
Policies and charters
Our policies and charters outline how we deliver on our commitments and responsibilities to our customers, community and people.
Freedom of Information (FOI) Requests
As a statutory agency of the state government, Lower Murray Water (LMW) is bound by the Victorian Freedom of Information Act 1982 (FOI Act).
Latest news
A new way to stay informed and have your say
Lower Murray Water has introduced ‘Your Say’, a new online platform designed to help our community stay informed and share feedback on local projects and initiatives.
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Blue green algae bloom – Red Alert warning for Lake Cullulleraine
Lower Murray Water has today issued a red alert warning for Blue Green Algae (BGA) in Lake Cullulleraine in the Millewa region.
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Update on our new billing system and customer portal
Our new billing system, which was previously expected to go live in January 2026, is now anticipated in April.
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